---
title: Troubleshooting
description: Resources on how to raise bugs or feature requests
---

### Questions and Advice

Have a question about how Octarine works, or just want to connect with other users? The best place to start is the [Discord server](https://octarine.app/discord). It's a friendly community where you can ask questions, share tips, and learn from other people using Octarine.

### Requesting Features or Reporting Bugs

Found a bug or have an idea for a new feature? I'd love to hear about it. Before submitting, take a quick look through the existing issues to make sure someone else hasn't already reported it—this helps keep things organized and avoids duplicates.

The quickest way to send a report is from inside Octarine:

- Open the Help menu and choose **Send Feedback**, or run **Send Feedback** or **Report Issues/Bugs** from the Command Bar
- Choose **Bug**, **Feedback**, **Feature request**, or **Question**
- Add at least 10 characters of detail and a valid email address so we can follow up
- Optionally attach a PNG, JPEG, or WebP screenshot up to 10 MB

You can still create an issue in the [Feedback Tracker](https://github.com/rajatkulkarni95/octarine-feedback/issues) or discuss it on Discord. The issue tracker is also available from **Help → GitHub Issue Tracker**.

### Email Support

If you're a Pro License user, you have access to direct email support. Feel free to reach out for any questions or issues at [rajat@octarine.app](mailto:rajat@octarine.app).

That said, if you're reporting a bug or requesting a feature, please use the Feedback Tracker or Discord instead—that way the whole community can benefit from the discussion and any solutions we come up with.

#### Quick Answers

### Where can I report an Octarine bug?

Choose **Send Feedback** in Octarine's Help menu, or create an issue in the Feedback Tracker.

### Where can I request an Octarine feature?

Open **Send Feedback** in Octarine and select **Feature request**, or use the Feedback Tracker for a public discussion.

### How do Pro users contact Octarine support?

Pro users can use the direct email support address shown in this guide.