Refund Policy

We want you to be completely satisfied with Octarine. If you've purchased a Pro license and it's not the right fit, we offer a straightforward refund policy.

Eligibility

You can request a full refund within 7 days of your purchase, no questions asked. After this period, refunds are evaluated on a case-by-case basis.

How to Request a Refund

To request a refund:

Contact us at the support email address provided in your purchase confirmation
Include your order number or purchase email in your request
We'll process your refund within 6-10 business days

Important: Once you request a refund, your Pro license will be immediately deactivated and you will lose access to all Octarine Pro features. This happens as soon as the refund process begins, not when the payment is returned.

Refunds are issued to the original payment method used for the purchase.

Questions?

If you have any questions about our refund policy or need assistance, please reach out through:

Email support (for Pro license holders - check your purchase confirmation for the address)
Our Discord community
The Feedback Tracker

We're here to help make sure you have a great experience with Octarine.