Refund Policy

We want you to be completely satisfied with Octarine. If you've purchased a Pro license and it's not the right fit, we offer a straightforward refund policy.

Eligibility

You can request a full refund within 7 days of your Pro license purchase, no questions asked. After this period, refunds are evaluated on a case-by-case basis.

Additional device slots purchased as add-ons to an existing license are final sale and non-refundable.

How to Request a Refund

To request a refund:

Contact us at the support email address provided in your purchase confirmation
Include your order number or purchase email in your request
We'll process your refund within 6-10 business days

Important: Once you request a refund, your Pro license will be immediately deactivated and you will lose access to all Octarine Pro features. This happens as soon as the refund process begins, not when the payment is returned.

Refunds are issued to the original payment method used for the purchase.

Questions?

If you have any questions about our refund policy or need assistance, please reach out through:

Email support (for Pro license holders - check your purchase confirmation for the address)
Our Discord community
The Feedback Tracker

We're here to help make sure you have a great experience with Octarine.

Quick Answers

Can I get a refund for Octarine Pro?

Yes. You can request a full refund within 7 days of purchasing a Pro license. After that, refunds are evaluated case by case.

Are extra device slots refundable?

No. Additional device slots purchased as add-ons are final sale and non-refundable.

What happens to my Pro license after a refund request?

Your Pro license is immediately deactivated when the refund process begins, so you lose access to Pro features before the payment is returned.