Troubleshooting

Questions and Advice

Have a question about how Octarine works, or just want to connect with other users? The best place to start is the Discord server. It's a friendly community where you can ask questions, share tips, and learn from other people using Octarine.

Requesting Features or Reporting Bugs

Found a bug or have an idea for a new feature? I'd love to hear about it. Before submitting, take a quick look through the existing issues to make sure someone else hasn't already reported it—this helps keep things organized and avoids duplicates.

To submit a bug report or feature request:

• Head over to the Feedback Tracker and create a new issue
• Choose either Bug or Feature Request depending on what you're submitting
• Include as much detail as possible—screenshots, steps to reproduce, context about what you were trying to do—so we can get to the bottom of it faster

You can also report bugs or suggest features on the Discord server if you prefer, though the GitHub tracker is the best place to make sure nothing gets lost.

Email Support

If you're a Pro License user, you have access to direct email support. You'll find the support email address in the order summary from your purchase. Feel free to reach out for any questions or issues.

That said, if you're reporting a bug or requesting a feature, please use the Feedback Tracker or Discord instead—that way the whole community can benefit from the discussion and any solutions we come up with.