Troubleshooting
Resources on how to raise bugs or feature requests
Questions and Advice
Have a question about how Octarine works, or just want to connect with other users? The best place to start is the Discord server. It's a friendly community where you can ask questions, share tips, and learn from other people using Octarine.
Requesting Features or Reporting Bugs
Found a bug or have an idea for a new feature? I'd love to hear about it. Before submitting, take a quick look through the existing issues to make sure someone else hasn't already reported it—this helps keep things organized and avoids duplicates.
The quickest way to send a report is from inside Octarine:
- Open the Help menu and choose Send Feedback, or run Send Feedback or Report Issues/Bugs from the Command Bar
- Choose Bug, Feedback, Feature request, or Question
- Add at least 10 characters of detail and a valid email address so we can follow up
- Optionally attach a PNG, JPEG, or WebP screenshot up to 10 MB
You can still create an issue in the Feedback Tracker or discuss it on Discord. The issue tracker is also available from Help → GitHub Issue Tracker.
Email Support
If you're a Pro License user, you have access to direct email support. Feel free to reach out for any questions or issues at rajat@octarine.app.
That said, if you're reporting a bug or requesting a feature, please use the Feedback Tracker or Discord instead—that way the whole community can benefit from the discussion and any solutions we come up with.
Quick Answers
Where can I report an Octarine bug?
Choose Send Feedback in Octarine's Help menu, or create an issue in the Feedback Tracker.
Where can I request an Octarine feature?
Open Send Feedback in Octarine and select Feature request, or use the Feedback Tracker for a public discussion.
How do Pro users contact Octarine support?
Pro users can use the direct email support address shown in this guide.